Warranty

1. Manufacturer's Warranty

All products sold by Fresh Edge Industrial are backed by the manufacturer’s warranty. Coverage details—including duration, limitations, and specific terms—vary by brand and product.
Please refer to the product manual, packaging, or manufacturer documentation for exact warranty information.

If you're unsure about your product’s warranty coverage, contact our support team at:

• Email: support@freshedgeindustrial.com

• Phone: 888-330-1528

We are happy to assist you.

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2. Product Quality

Your satisfaction is important to us. If your item arrives defective or malfunctions, we offer a 100% refund or replacement, in accordance with the manufacturer’s warranty guidelines.

To help us resolve any issues promptly:

• Inspect the packaging upon arrival. If damage is visible—even just on the box—note it on the delivery receipt.

• If you cannot inspect the contents immediately, write “suspect damage” on the delivery receipt.

• Email clear photos of the damage to support@freshedgeindustrial.com so we can expedite your replacement or refund.

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3. Warranty Limitations & Exclusions

Manufacturer warranties generally cover defects in materials and workmanship under normal use. Warranty coverage may be excluded for:

• Misuse, abuse, or improper installation

• Normal wear and tear

• Unauthorized repairs or modifications

• Environmental or accidental damage

• Consumable parts or accessories, unless stated otherwise

For exact coverage, refer to your product manual or contact our support team.

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4. Filing a Warranty Claim

To initiate a warranty claim:

1. Email support@freshedgeindustrial.com with:

   • Proof of purchase (order number or receipt)

   • A detailed description of the issue

   • Photos or videos showing the defect (if available)

2. We will review your claim and may request additional documentation.

3. If approved, we will coordinate a repair, replacement, or refund based on the manufacturer’s warranty terms.

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5. Shipping & Labor Responsibilities

Unless otherwise stated by the manufacturer:

• Customers are responsible for shipping the product back to us (or the manufacturer) for evaluation.

• If a repair or replacement is approved, shipping of the replacement product may be covered by us or the manufacturer.

• Labor, installation, and removal costs are typically not covered under standard warranties.

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6. Transferring Your Warranty

Most manufacturer warranties are non-transferable and apply only to the original purchaser.
For any potential exceptions or optional extended warranties, consult your product documentation or contact us for assistance.

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7. Disclaimers & Legal Limitations

• This warranty represents our sole obligation and is non-transferable.

• Fresh Edge Industrial is not liable for incidental or consequential damages related to the use or inability to use the product.

• Some states do not allow limitations on incidental or consequential damages. If so, these limitations may not apply to you.

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Contact Information

Fresh Edge Industrial
Phone: 888-330-1528
Email: support@freshedgeindustrial.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 85 Ascension St., Passaic, NJ 07055, United States