Shipping Policy

1. Introduction

At Fresh Edge Industrial ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from freshedgeindustrial.com.

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2. Shipping Destinations

Countries We Ship To

We currently ship to:

• United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free on all orders

No Hidden Fees

All shipping costs (if any) are displayed at checkout. There are no additional hidden fees.

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4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.

• Weekend & Holiday Orders: Orders placed on weekends or holidays will be processed the next business day.

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5. Estimated Delivery Time

Domestic Shipping

• Standard Shipping: 3–5 business days

Notes

Delivery times are estimates and may vary due to:

• Weather conditions

• High-volume periods

• Carrier delays

• Remote delivery locations

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6. Shipping Methods and Carriers

We partner with reputable and reliable carriers to ensure safe and timely delivery.

Domestic Carriers

• USPS

• UPS

• FedEx

LTL Freight Carriers (for large or heavy items)

• FedEx Freight

• Old Dominion

• XPO Logistics

Shipment Tracking

All orders come with tracking. You will receive tracking details via email when your order ships.

Insurance

All shipments are insured against loss or damage. If an issue occurs, contact us promptly for support.

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7. Order Tracking

Tracking Information Provided

After your order is shipped, you will receive:

• Tracking number

• Carrier name

• Tracking link

How to Track

Visit freshedgeindustrial.com/track-order or the carrier’s website and enter your tracking number.

Need Assistance?

If you have trouble tracking your order, contact Customer Service for support.

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8. Delivery Issues

8.1 Delayed or Lost Packages

• If delivery is delayed past the estimated window, contact us at support@freshedgeindustrial.com or 888-330-1528.

• If tracking shows “delivered” but you have not received the package:

  • Verify your shipping address

  • Check with neighbors, building staff, or mailroom

  • Contact us for further assistance

8.2 Damaged Packages

If your order arrives damaged:

1. Take photos of the packaging and damaged items.

2. Contact us within 7 days at support@freshedgeindustrial.com.

3. We will arrange a replacement or refund after reviewing the issue.

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9. Missing Items

If an item is missing from your package:

• Contact us within 7 days of delivery.

• Provide your order number and the missing item(s).

• We will investigate and send replacements or issue a refund.

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10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions

• Items must be unused, undamaged, and in original packaging.

• Some items (e.g., personalized or perishable goods) are not eligible.

Return Shipping Costs

Customers are responsible for return shipping costs.

Refunds

• Refunds are processed within 5–7 business days after we receive the returned item.

• Refunds are issued to the original payment method.

For full details, please review our Return and Refund Policy.

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11. Incorrect Address

Customer Responsibility

Please ensure your shipping address is entered correctly at checkout. Fresh Edge Industrial is not responsible for orders shipped to an incorrect address provided by the customer.

Returned Packages

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment.

• Additional shipping charges may apply.

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12. Contact Information

If you have questions or concerns about your shipment, please contact:

Customer Service Email: support@freshedgeindustrial.com
Customer Service Phone: 888-330-1528

Company Address:
Fresh Edge Industrial
85 Ascension St.
Passaic, NJ 07055
United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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13. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting on our website. Please review this page periodically for updates.

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Thank you for shopping with Fresh Edge Industrial.
We appreciate your business and are committed to providing exceptional service.