Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Fresh Edge Industrial ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

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2. Payment Terms

2.1 Pricing

Prices: All prices for products and services are listed in USD and are subject to change without prior notice.
Taxes and Fees: Prices are exclusive of applicable taxes, duties, or additional charges unless otherwise stated.

2.2 Payment Methods

We accept the following secure payment methods:

Credit/Debit Cards:

• Visa

• MasterCard

• American Express

• Discover

• Diners Club

Express Checkout Options:

• Apple Pay

• Google Pay

• Shop Pay

2.3 Payment Due Date

One-Time Purchases:
Payment is due upon receipt and must be completed at the time of checkout.

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3. Invoicing

Invoice Issuance: Invoices are issued upon order completion.
Delivery Method: Invoices are sent electronically via email to the contact information you provide.
Customer Responsibility: You are responsible for ensuring all billing information is accurate and kept up-to-date.

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4. Disputed Charges

Notification Period: If you dispute any charges, you must notify us in writing within 15 days of the invoice date.
Contact Information: Disputes must be sent to support@freshedgeindustrial.com and must include the invoice number and a detailed explanation.
Resolution: We will promptly investigate and work to resolve any billing disputes.

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5. Refunds and Credits

Refunds and credits are issued in accordance with our Return and Refund Policy.
Processing Time: Approved refunds will be issued to the original payment method within 5–7 business days.

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6. Taxes

You are responsible for all applicable taxes, including sales tax and any other governmental charges.
Tax-Exempt Customers: If you qualify for tax exemption, a valid exemption certificate must be provided at the time of purchase.

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7. Billing Errors

Corrections: If we identify a billing error, we will correct it promptly.
Overcharges: Any overcharged amounts will be refunded or credited.
Undercharges: Any undercharged amounts will be invoiced and must be paid promptly.

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8. Payment Security

All payment information is handled securely and in compliance with industry standards.
Payment Processor: Payments are processed via Shopify Payments. We do not store full credit card details on our servers.
SSL Encryption: All transactions are secured using SSL encryption technology.

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9. Changes to Billing Terms

We may modify these Billing Terms and Conditions at any time.
Effectiveness: Updated Terms become effective immediately upon being posted at freshedgeindustrial.com.
Continued use of our services constitutes acceptance of the updated Terms.

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10. Limitation of Liability

No Liability for Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages related to these Terms.
Maximum Liability: Our maximum liability is limited to the amount you paid for products or services in the six months preceding the event giving rise to the claim.

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11. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.
Any legal proceedings relating to these Terms must be brought exclusively in the courts located in New Jersey, USA.

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12. Contact Information

For billing questions or concerns, please contact us:

Fresh Edge Industrial
Address: 85 Ascension St., Passaic, NJ 07055, United States
Email: support@freshedgeindustrial.com
Phone: 888-330-1528
Website: freshedgeindustrial.com

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13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Fresh Edge Industrial regarding billing-related matters.

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Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.