Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Fresh Edge Industrial website located at freshedgeindustrial.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@freshedgeindustrial.com
Phone: 888-330-1528
Address: 85 Ascension St., Passaic, NJ 07055, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States have the right to return their purchase within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition you received them.

• Original Packaging: Items must be returned in original packaging with all accessories, labels, and tags attached.

• Proof of Purchase: A valid receipt or order confirmation is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

• Email support@freshedgeindustrial.com or call 888-330-1528 within 30 days of receiving your order.

• Provide your order number and reason for the return.

• Our team will review your request and send return instructions, and if needed, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

• Package the Item Safely: Use the original packaging and ensure all components are included.

• Include Documentation: Include the RMA (if issued) and any requested documentation.

• Attach Return Label: If we provided a return label, affix it securely to your package.

4.3 Shipping the Return

• Shipping Method: Use a trackable shipping service such as UPS, FedEx, or USPS.

• Return Window: Ship the item within 7 days of receiving return authorization.

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5. Return Shipping Costs

Customers are responsible for the cost of return shipping.
Return shipping costs are non-refundable.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Return request must be made within 30 days of receiving the product.

• Items must meet the eligibility requirements in Section 3.

• Refunds for change-of-mind returns are subject to a 20% restocking fee.

6.2 Defective or Damaged Goods

• Notify us within 7 days of delivery.

• Provide photos or videos of the damage or defect.

• If the claim is approved, we will offer a replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

• Contact us immediately upon receiving the incorrect product.

• We will cover all return and replacement shipping costs.

6.4 Product Never Arrived

• Contact us if your order has not arrived within the estimated delivery window.

• We will open an investigation with the carrier.

• If confirmed lost, we will issue a full refund or send a replacement.

6.5 Order Cancellation

• Before Shipment: Eligible for a full refund.

• After Shipment: You may return the item using the normal return process once it arrives.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary goods (unless unopened and unused)

• Gift cards

• Downloadable software or digital products

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8. Refunds

8.1 Refund Conditions

Refunds will be issued after:

• The returned item is received

• The item is inspected and approved

• Eligibility criteria in Section 3 are met

You will be notified via email when your return has been approved or denied.

8.2 Refund Processing

• Refunds are issued to the original payment method.

• Refund processing may take 5–7 business days after approval.

• Banks and credit card issuers may require additional time.

8.3 Partial Refunds

Partial refunds may be issued if:

• Returned items are not in original condition

• Items are damaged or missing parts for reasons not due to our error

• Items are returned more than 30 days after delivery

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9. Exchanges

We replace items if they are defective, damaged, or incorrect.

To request an exchange, email support@freshedgeindustrial.com.
Fresh Edge Industrial covers exchange-related shipping costs when the issue is our responsibility.

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10. Timelines

• Return Window: 30 days after product delivery

• Ship Within: 7 days of receiving return authorization

• Processing Time: 5–7 business days after we receive the return

• Refund Posting: May take up to 7 additional days depending on your bank

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11. Legal Rights

This policy does not affect your statutory rights under applicable law.

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12. Questions and Support

For more information:

• Visit our FAQ Page

• Contact Customer Service:

  • Email: support@freshedgeindustrial.com

  • Phone: 888-330-1528

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Fresh Edge Industrial
Phone: 888-330-1528
Email: support@freshedgeindustrial.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 85 Ascension St., Passaic, NJ 07055, United States